Ultimate Network intelligence service for
Telecoms and Enterprises

Real-time network visibility and seamless cloud migrations, network routing, bandwidth optimization, blind spot detection, enterprise and local networks, and end-user efficiency, offered as MSP Model for seamless implementation and support.

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Build your monitoring landscape with

most common used cases

M365
Monitoring

ThousandEyes

SDWAN/SASE

ThousandEyes

DNS/SIP/BGP

ThousandEyes

Cloud Migrations

ThousandEyes

Azure, AWS, GCP

ThousandEyes

Remote/Home Users

SamKnows

Latency, Loss, Jitter

SamKnows

Gaming and Social Media

SamKnows

Video Conferencing

SamKnows

Streaming Services

SamKnows

VoIP/QoE/QoS

SamKnows

Content Delivery Network

SamKnows

Ever Evolving Network Challenges

Common pain points in Effective  Network Management

Limited
Visibility

Lack of comprehensive insights into network performance across diverse network segments.

Performance
Bottlenecks

Difficulty identifying and resolving issues impacting user experience, application performance, and overall network efficiency.

Resource
Constraints

In-house expertise and staff dedicated to network intelligence can be scarce and expensive to maintain.

Reactive
Management

Firefighting network issues instead of proactively identifying and preventing them.

TESK is a comprehensive Network Intelligence Service built leveraging the powerful combination of ThousandEyes and SAMKnows, delivered as a Managed Service Provider (MSP) model. We empower Telecom Operators, their customers (including remote/home internet users), and Enterprises (Oil & Gas, Universities, Large Businesses, Banking) with unparalleled visibility and actionable insights across their entire network – from user device to data center, encompassing Wi-Fi, 5G, and wired connections, both indoors and outdoors.

Consistent and reliable network performance across all user segments (home users, enterprise employees) for enhanced productivity and satisfaction.

Proactive identification and resolution of network issues, leading to increased network efficiency and resource utilization.

Data-driven decision making and proactive problem solving minimize the need for reactive troubleshooting, reducing operational costs.

Telecom operators can confidently meet or exceed SLAs with their enterprise customers, improving customer satisfaction.

Network Intelligence MSP

service
details

Focused on Enterprise Networks and Public Cloud Connectivity:

  • Monitors internet paths, analyzing factors like latency, packet loss, and jitter, ensuring reliable data transfer and application performance for enterprise branches, campuses, public clouds, and data centers.
  • Provides synthetic testing to proactively identify potential issues before they impact users within the enterprise network and cloud environment.
  • Monitors the performance of critical business applications like Webex, Microsoft 365 (M365), and SD-WAN.


Supports Home Internet Users (Indirectly):

  • By providing performance insights to Telecom Operators, TESK helps them identify network issues impacting home internet user experience, allowing them to address them proactively.

Focused on Enterprise and Home Internet User Experience:

  • Analyzes real-world broadband performance for home internet users, identifying ISP bottlenecks and optimizing user experience.
  • Provides insights into network neutrality and helps Telecom Operators ensure fair and consistent internet access for all users.
  • Analyzes data-driven insights on congestion, latency variations, and overall user experience in specific regions.


Supports Enterprise Networks (Indirectly):

  • By providing Telecom Operators with insights into home internet performance, TESK indirectly helps them deliver a consistent and reliable experience for their enterprise customers who rely on home internet connectivity.

TESK, built on the combined strength of ThousandEyes and SAMKnows, is a comprehensive Network Intelligence Service offered through a Managed Service Provider (MSP) model. We empower businesses to navigate network complexity and achieve:

  • Unparalleled Visibility: Gain real-time insights into network performance across public clouds (Microsoft 365, SAP Rise, Oracle Cloud, Salesforce), SD-WAN/SASE, local internet for remote and home users, national broadband, video conferencing, on-premise and cloud-based applications, migrations to public clouds, VoIP, DNS, and BGP.
  • Proactive Problem Solving: Leverage AI-powered analytics to identify potential issues before they impact users, optimize network performance, and ensure service level agreements (SLAs) are met.
  • Expert Guidance: Benefit from the expertise of the Scalovate team, eliminating the need to invest in additional internal resources. We handle ongoing monitoring, analysis, reporting, and provide actionable recommendations for network optimization.
  • Reduced Costs: Optimize network resources, minimize downtime, and improve overall network efficiency, leading to cost savings.

Types of Tests

TESK offers a breadth of tests to ensure in-depth monitoring of your connectivity and provide real-time intelligence to avoid a sluggish network which can potentially lead to downtime.

BGP Routing

Monitoring of a route prefix from ThousandEyes-provided BGP Monitors

ThousandEyes

NW, Agent to Server

Measures network performance and path between an agent and a target IP endpoint.

ThousandEyes

NW Agent to Agent

Has bi-directional capability. Includes: directional metrics, path visualization, BGP route monitoring.

ThousandEyes

DNS Server

Record validation. Includes service performance metrics, path visualization, BGP route monitoring

ThousandEyes

DNS Trace

Trace & verify DNS hierarchy delegations from each parent zone to child zone.

ThousandEyes

dnssec

Verify the digital signature of resource records and hence the authenticity of resource records according to DNS

ThousandEyes

http server

Measures the availability and performance of an HTTP service.

ThousandEyes

page load

Measures in-browser site performance metrics, page load time and phase info for each DOM component.

ThousandEyes

transaction

Emulates user interactions with a website. Track time to various phases and take screenshots.

ThousandEyes

sip server

Check the availability of Session Initiation Protocol VoIP Server, SIP register, SIP parameters, unidirectional metrics etc

ThousandEyes

rtp stream

RTP Voice stream between TE agents acting as VoIP User Agents.

ThousandEyes

Latency, loss, jitter

Measures the round trip time between the router and test server

SamKnows

Social Media

Measure the performance of major social media services

SamKnows

Video Streaming

Measure the performance of video streaming providers

SamKnows

Web Browsing

Measure web browsing performance to offices and homes

SamKnows

Data Usage

Passively measure data used on Broadband connection

SamKnows

Speed

Measure Connectivity Speed with variety of mechanisms

SamKnows

Gaming

Measure performance to gaming servers and stores

SamKnows

VoIP

Measure performance of Voice over IP calls

SamKnows

Traceroute

Discover path that traffic takes between a souce and a destination

SamKnows

Content Delivery Networks

Measure your CDN performance

SamKnows

Video Conferencing

Measure performance of Video Conferencing services

SamKnows

Use Cases

Telecom Operators

01

Optimizing Home Internet User Experience

Challenge: Identify and address network issues impacting home internet user experience, leading to churn.

Solution: Utilizes SamKnows to analyze real-world broadband performance, identifying bottlenecks and areas for improvement. Recommends targeted network infrastructure investments based on regional performance data.

Benefits: Improved user experience, reduced churn, and data-driven network optimization.

02

Meeting Enterprise Customer SLAs

Challenge: Ensure consistent and reliable network performance for enterprise customers, meeting Service Level Agreements (SLAs).

Solution: Leverages ThousandEyes to monitor performance across enterprise customer networks, including public cloud connectivity and application performance (Webex, M365, SD-WAN). Provides proactive alerts and insights to identify potential issues and take corrective actions before impacting SLAs.

Benefits: Improved SLA adherence, increased customer satisfaction, and proactive network management.

03

Facilitating Home Router Upgrades and Support

Challenge: Streamline the process of identifying home users who require router upgrades and providing efficient support.

Solution: Integrates with existing Telecom operator systems to identify users experiencing significant performance issues, potentially indicating outdated or malfunctioning routers. Offers basic troubleshooting assistance for home users through integrated helpdesk functionalities, with complex issues directed to the Telecom operator's helpdesk for further support.

Benefits: Improved home internet user experience, reduced support workload for Telecom operators, and efficient resource utilization.

Use Cases

Enterprise Customers

01

Enhancing Wi-Fi & 5G Performance

Challenge: Optimize Wi-Fi and 5G performance across the entire premises, ensuring seamless indoor and outdoor coverage.

Solution: Provides real-time insights into Wi-Fi and 5G network performance using SamKnows. Helps identify coverage gaps, congestion points, and potential interference. Recommends optimal access point placement and configuration strategies for improved network efficiency.

Benefits: Enhanced user experience, increased network capacity, and improved productivity for employees.

02

Ensuring Cloud Application Performance

Challenge: Monitor and maintain consistent performance of critical business applications like Webex, M365, and SD-WAN, especially within hybrid cloud environments..

Solution: Utilizes ThousandEyes to monitor application performance across the entire network path, including internal networks, public cloud environments, and internet connections. Identifies potential bottlenecks or latency issues impacting application performance and helps pinpoint the root cause..

Benefits: Ensured application performance, improved user productivity, and reduced downtime for critical business operations.

03

Optimizing SD-WAN Performance

Challenge: Monitor and optimize performance of SD-WAN deployments to ensure consistent application delivery across geographically dispersed locations.

Solution: Leverages ThousandEyes to monitor performance across SD-WAN links, identifying potential bottlenecks and performance inconsistencies. Provides insights for optimizing SD-WAN configuration and resource allocation, leading to improved application performance and user experience across all locations.

Benefits: Increased network efficiency, improved application delivery, and cost savings through optimized SD-WAN resource utilization.

Telecom Operators

Potential TESK MSP Impact

Enterprise Customers

Potential TESK MSP Impact

See ThousandEyes in action

View custom tests right from our lab. As a part of Proof-of-Value, we build  tests customized to your business, after a complete assessment of your environment and an in-depth technical workshop

API Monitoring

Monitor any API endpoint that you have access to
View Demo

M365 Web App

Effectively monitor your M365 or Google Cloud performance
View Demo

ISP Monitoring

Monitor your BGP routes with complete confidence
View Demo

Customized test for Applications, Cloud and SaaS for BFSI, Oil and Gas, Large Enterprises, Telecom and more.

Request a Discovery Workshop

Getting Started: Discovery and PoV

Discover

Identify the use cases that align with your business objectives via an in-depth discovery workshop.

Deploy

Establish the necessary perspectives and tests to ensure the essential visibility and insights for these identified use cases.

Manage

Strategize the subsequent actions for prioritizing the platform's utilization to effectively address pressing requirements and maximize the advantages derived.

network intelligence

Request a Workshop

Our team of experts is here to assist you in effectively testing the solution and help you choose the most suitable use cases and test frequencies, ensuring you avoid unnecessary costs when conducting essential tests. We adopt an advisory consultative approach to ensure enhanced ROIs for your TCO. 

Internet Insights

Detecting network and SaaS application outages for your digital supply chain

View Global Internet Outages Map

Common Questions

Most frequently asked questions and responses, should you have further questions, please feel free to use contact form below.

TESK is a comprehensive Network Intelligence platform built on the combined power of ThousandEyes and SAMKnows. Offered as a Managed Service Provider (MSP) model, it provides unparalleled visibility and insights into your entire network – from user device to data center, encompassing Wi-Fi, 5G, and wired connections, both indoors and outdoors

TESK is designed for:

  • Telecom Operators: Improve home internet user experience, optimize network infrastructure investments, and monitor enterprise network performance.
  • Enterprises (Oil & Gas, Universities, Large Businesses, Banking): Optimize Wi-Fi and 5G performance, ensure reliable cloud connectivity, and monitor application performance (Webex, M365, SD-WAN).

TESK leverages ThousandEyes and SAMKnows in conjunction in MSP Model:

  • ThousandEyes: Monitors internet paths, application performance (Webex, M365, SD-WAN), and public cloud connectivity for enterprises.
  • SAMKnows: Analyzes real-world broadband performance for home internet users and helps Telecom Operators identify network issues.
  • Improved User Experience: Consistent and reliable network performance for all users (home and enterprise).
  • Optimized Network Performance: Proactive identification and resolution of network issues for increased efficiency.
  • Reduced Costs: Data-driven decision making minimizes reactive troubleshooting.
  • Enhanced SLAs: Telecom Operators can meet or exceed SLAs with enterprise customers.
  • Peace of Mind: Leverage Scalovate’s expertise and free up internal resources.

TESK combines the strengths of two leading platforms (ThousandEyes and SAMKnows) and offers an MSP model, eliminating the need for in-house expertise. This provides a comprehensive yet user-friendly solution.

TESK works inline with data collected by Thousand Eyes and Sam Knows, as per their standard data agreements with the customers.  Data related to network performance, user experience, application behavior, and network topology – all with strict adherence to data security and privacy regulations, is collected, but resides on customer premises.

TESK pricing is customizable based on your specific needs and network complexity. Contact us for a personalized quote.

TESK offers comprehensive support, including ongoing monitoring, analysis, and reporting, along with expert advice and recommendations for network optimization.

Contact us today to discuss your network intelligence needs and explore how TESK can revolutionize your network experience.

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