IM EnterpriseProduct Guide

Team Collaboration

Keep your teams connected with modern messaging, channels, and real-time updates — without sending conversations to a third-party cloud.

Your workspace structure

Organizations

Each customer or business unit gets its own secure, isolated environment. Conversations, files, and settings never cross between organizations.

Ideal for: Enterprises with multiple divisions, MSPs serving many clients, or government agencies with strict separation requirements.

Workspaces

Organize teams into dedicated spaces — Engineering, Legal, Operations — each with its own channels and members. Users switch context with one click.

Ideal for: Large organizations that need clear boundaries between departments or project teams.

Teams

Group people by function, project, or location for easier discovery and future permission management.

Ideal for: Organizations rolling out collaboration department by department.

Your brand, your identity

Present the platform under your company name, logo, and colors — not a generic vendor interface.

Ideal for: MSPs, integrators, and enterprises that want a polished, branded experience.

Channels & conversations

Public channels

Open discussion spaces anyone in the workspace can discover and join — perfect for company announcements and cross-team topics.

Ideal for: Company-wide communication, culture channels, and open engineering discussions.

Private channels

Invite-only spaces for sensitive projects, executive discussions, or confidential workstreams.

Ideal for: Legal, HR, M&A, and any team handling restricted information.

Create & manage channels

Team leads and administrators can set up channels, update descriptions, and archive completed projects.

Ideal for: IT admins and team leads who own their collaboration structure.

Join & leave freely

Employees discover public channels and join with one click; leave when a project ends.

Ideal for: Agile teams that form and disband channels as projects evolve.

Member management

See who is in each channel and invite colleagues to private spaces.

Ideal for: Project managers coordinating cross-functional teams.

Rich messaging

Send messages with formatting, @mentions to notify colleagues, and full conversation history that stays searchable.

Ideal for: Everyday team communication replacing email threads and ad-hoc chat tools.

Edit & delete messages

Correct mistakes or remove outdated content while maintaining an audit-friendly history.

Ideal for: Teams that need accountability without losing flexibility.

Reactions

Respond quickly with emoji reactions — acknowledge without cluttering the thread.

Ideal for: Async-first teams across time zones.

Threads

Reply to a specific message in a side thread to keep channel main views clean and focused.

Ideal for: Busy channels where side discussions would otherwise derail the conversation.

Pinned messages

Highlight important announcements, links, or decisions at the top of any channel.

Ideal for: Onboarding guides, policy links, and standing team references.

File attachments in chat

Share documents, images, and files directly in the conversation where context lives.

Ideal for: Teams that discuss work around the files themselves.

Direct messaging

One-to-one messages

Private conversations between two colleagues, separate from channel noise.

Ideal for: Manager check-ins, HR conversations, and quick peer coordination.

Group direct messages

Ad-hoc group chats for small teams without creating a formal channel.

Ideal for: Short-term project trios, incident response groups, and executive briefings.

Unified inbox

All your direct messages in one place with unread indicators so nothing gets missed.

Ideal for: Employees who split time between many conversations.

Real-time experience

Instant message delivery

Messages appear the moment they are sent — no refresh, no delay.

Ideal for: Distributed teams that depend on timely coordination.

Live updates

See new messages, reactions, and edits appear automatically across all your open views.

Ideal for: War rooms, launch days, and any high-tempo collaboration.

Typing indicators

Know when a colleague is composing a reply.

Ideal for: Real-time negotiations, pair work, and customer support handoffs.

Always authenticated

Every connection is verified — only your organization's members can participate.

Ideal for: Security-conscious environments where anonymous access is not an option.

People & presence

Availability status

Show whether you are online, away, do not disturb, or offline — so colleagues know when to expect a reply.

Ideal for: Global teams managing expectations across time zones.

Custom status & profile

Set a status message, photo, job title, and department so colleagues know who they are talking to.

Ideal for: Organizations building an internal directory culture.

People directory

Find any colleague by name or email and start a conversation instantly.

Ideal for: New hires, cross-department collaboration, and large enterprises.

Notifications

Smart notification inbox

Get alerted when someone mentions you, replies to your message, reacts, or sends a direct message.

Ideal for: Staying on top of what matters without monitoring every channel.

Notification preferences

Choose which alerts you receive and set quiet hours for focus time.

Ideal for: Employees who need control over interruptions.

Unread badges

See at a glance which channels and messages need your attention.

Ideal for: Managers and ICs juggling multiple workstreams.

Personal productivity

Personal to-do list

Track your own action items with due dates, separate from team task boards.

Ideal for: Individual productivity alongside team collaboration.

Calendar integration

Connect your Google, Outlook, or Apple calendar to see your schedule alongside team activity.

Ideal for: Teams that live in both chat and calendar.

Home dashboard

Start your day with a snapshot of unread messages, mentions, active conversations, and pending todos.

Ideal for: Every employee's daily landing page.

My Work

A single view of AI-surfaced action items, commitments, and tasks that need your attention.

Ideal for: Leaders and contributors who need a prioritized daily queue.

Keyboard shortcuts

Power users navigate faster with built-in shortcut keys.

Ideal for: High-volume users who live in the platform daily.

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Questions about this feature? Contact our team or visit the product overview.